Booked the full wedding photography package, paid the deposit, then cancelled with two days' notice — long after every other enquiry for that date had been turned away out of professional courtesy. The date remained, memorably, empty. As did the point of the deposit, in his mind.
The case log
Hired the full equipment and staffing package for a party, used every last bit of it, danced the night away by all accounts, then declined to pay the final balance on the grounds of a parking complaint that had absolutely nothing to do with anything we did, said, or provided.
A guest at a corporate do took exception to the drinks package limit — the one clearly stated in the booking confirmation he presumably didn't read — and escalated from mild grumbling to full-volume confrontation with bar staff. Security eventually had a quiet word, then a considerably less quiet one.
Booked the entry-level DJ package, then spent the run-up demanding lighting rigs, staging, and extra hours that were, in black and white, listed as chargeable extras. Each time the price difference was explained, the hostility ticked up a notch, as if repetition might eventually make the maths go away.